“Now our Superstar handles the bulk of those routine inquiries instantly.”
My name is Robbie, and I’m the Centre Manager here at Lloyds Auctions. A big reason we chose Blockstars was that our data stays in Australia, and they understand our business operates across multiple time zones, with auctions happening daily. We needed something that could handle complex questions without sounding like a generic chatbot. Our Superstar has completely transformed our customer service we went from constantly jammed phone lines to 24/7 availability, and our response time dropped from hours to seconds. Online registrations increased, and we’ve seen a significant increase in after-hours enquiries handled as well. I simply can’t recommend Blockstars and our Superstar enough.
My name is Jack, and I work in customer service at Lloyds Auctions. I remember the first time we went live with our Superstar the phones just went quiet. Normally, by mid-morning we’d be flooded with calls and emails, but that day we all thought, “Isn’t it actually working?” And it was. The Superstar was already answering customers and giving them the right information straight away. Before that, most of my day was spent chasing emails, answering the same questions and enquiries, and trying to clear the queue it was constant. As soon as you hung up, another call would come straight through. Now, our Superstar handles the bulk of those routine enquiries instantly, day or night. It’s taken a massive load off the team and given us time to focus on what really matters: helping customers with more complex issues, improving their experience, and enjoying what we do. It’s completely changed how we work.
My name is Matthew, and I’m a manager at Lloyds Auctions. What sold me on Blockstars was the fact that their Superstars actually work like real employees. Our Superstar has been trained to understand the complexity of our industry and is tailored specifically to how we operate it’s like having an extra team member who never clocks off. I 100% recommend Blockstars to any business looking to implement AI into their operations.
Results:
Lloyd’s Auctions operates across multiple time zones, with auctions happening daily. That pace creates constant inbound demand registrations, auction questions, item queries, and after-hours enquiries.
They partnered with Blockstars to deploy a Customer Service Superstar that now handles routine enquiries instantly, keeps support available 24/7, and frees the team to focus on complex customer issues.
The challenge they faced
With auctions running daily and customers reaching out from different time zones, Lloyd’s needed support that could:
- Respond quickly at any time of day or night
- Handle complex questions without sounding like a generic chatbot
- Reduce pressure on phone lines and inbox queues
- Improve the customer experience during high-volume periods
Before the Superstar, the team spent large parts of the day chasing emails, answering the same questions repeatedly, and working to clear a never-ending queue.
Why Blockstars
Two things mattered most:
1) Data stored in Australia
Keeping customer data in Australia was a key requirement.
2) Built for real-world complexity (not “chatbot” answers)
Lloyd’s needed an AI that understood the realities of auctions across time zones and could give accurate, helpful answers — without sounding scripted or generic.
The solution provided
Blockstars implemented a Customer Service Superstar tailored to Lloyd’s Auctions.
What was delivered
- Answers routine customer questions instantly
- Supports customers 24/7 across time zones
- Provides the right information straight away
- Reduces phone and email volume by handling high-frequency enquiries
- Acts like an “extra team member” that never clocks off
What Impact was achieved
Since going live, Lloyd’s Auctions experienced:
- A shift from jammed phone lines to 24/7 availability
- Response times reduced from hours to seconds
- A significant increase in after-hours enquiries handled
- Increased online registrations
- A major reduction in repetitive customer service workload
- More time for the team to focus on complex issues and customer experience
What Lloyd’s Auctions said
“A big reason we chose Blockstars was our data stays in Australia and they understand we operate across multiple time zones with auctions happening daily.”
“We went from constantly jammed phone lines to 24/7 availability. Our response time dropped from hours to seconds.”
“The first time we went live, the phones just went quiet. Normally by mid-morning we’d be flooded with calls and emails but that day we thought, ‘Is it actually working?’ And it was.”
“Now our Superstar handles the bulk of those routine enquiries instantly day or night. It’s taken a massive load off the team.”
“What sold me on Blockstars was that their Superstars actually work like real employees.”
“It’s like having an extra team member who never clocks off.”
Security & compliance (Australia-hosted)
For a high-volume, customer-facing operation, data handling matters. Blockstars’ approach keeps data stored in Australia and delivers AI support aligned to real operational complexity — across time zones and daily auctions.
“99% Of the workload taken care off.”
Corbwood & Associates has years of combined experience in all areas of financial services, Corbwood, along with our associates, has created a streamlined system, that allows you to navigate the market effectively, whilst having your hand held by our expert team every step of the way.
“From a technical standpoint, Blockstars have completely changed the way that we operate.”
GameDay Squad isn’t just another fantasy platform, it’s a full-blown sports movement. They’ve exploded across Australia by reinventing fantasy footy and cricket with collectible digital player cards, a thriving marketplace, and a “build your legacy” style of gameplay that traditional fantasy platforms simply can’t match.
Working with industry leaders
100%
Operational Workload Taken Care Of
99%
Never Miss a Lead Again - Speed to Lead
Data Security
Data stays in Sydney and is never fed into other models
How our AI employees will transform your business
Problem
Staff overloaded with repetitive admin tasks
Labour costs increasing as you grow
Disconnected systems and manual updates
Too many incoming calls and not enough staff to handle them
“What sold me on Blockstars was the fact that the Superstars work like real employees.”
Matthew: Lloyds Auctions Manager
Solution
Scales instantly, no hiring or training
Cuts costs & less labour
Automates double data entry
Integrates smoothly with your CRM and workflows
“A big reason why we chose Blockstars was our data stays in Australia.”
Jack: Lloyds Auctions Head of Customer Service
What you get with our Superstars
Meet a Few of Our Favourite Superstars
Sofia
Head of Customer Service
We’ll create a custom AI Superstars tailored to your business, designed to slip into your workflow smoothly and improve the way your team communicates daily.
Ned
Head of Data Analyst
Your Superstar answers calls around the clock, helping customers with questions, routing enquiries, & booking appointments to keep everything running smoothly.
Joel
AI Sales Representative
Our Superstar engages your leads automatically, qualifies them with precision, and books meetings on your behalf, giving you more time to focus on closing deals.
Our Process
Discovery Call
We learn about your business and figure out what kind of Superstar you need.
Workshop Session
We plan out the project and test scenarios to make sure everything works.
Employment
Your Superstar gets trained and connected to your systems ready to work.
Ready to get started?
Experienced with local businesses
Proudly supporting local businesses
We are an Australian business with AI capabilities across all industries
Our Superstar
Empowering businesses with responsible AI solutions that drive innovation, efficiency, and measurable impact across industries.
STILL NOT SURE?
Frequently Asked Questions
Prospective customers could have regarding the application and its safety
What is a Superstar?
Think of a Superstar as a real employee, just powered by AI. It’s built for your business, trained on your information, and works the way you want it to.
What does a Superstar do?
A Superstar helps with everyday work like answering questions, handling enquiries, qualifying leads, and taking care of repetitive tasks. It works 24/7 and supports your team whenever needed.
Is a Superstar trained on our business?
Yes. Each Superstar is trained using your documents, processes, and rules, so it understands how your business works.
Is our data safe?
Yes. Your data stays private and secure. It’s never shared with public AI tools and is not used to train external models.
Where is our data stored?
All data is securely stored in Australia and never leaves the country.
Do we need technical skills to use a Superstar?
No. You don’t need any technical skills. We take care of everything behind the scenes.
Can we customise how a Superstar behaves?
Yes. You decide what it can do, how it speaks, and when it hands things over to a real person.
AI Screening Tool (published by the Department of Industry, Science and Resources, Australia)
A practical tool intended to help organisations quickly determine the level of governance and oversight required for any given AI use-case.
What it is:
It’s a short checklist / screening process of seven questions about an AI use-case.
The purpose is to identify which use‐cases need higher levels of approval, stronger governance, or might pose unacceptable risk.
It is designed to be a preliminary step a quick filter before doing a full risk assessment rather than replacing one.
It sits within the broader “Guidance for AI Adoption” series from the Department.
Department of Industry, Science and Resources (Australia)
AI Policy: Guide and Template (v1.0 October 2025)
What it is:
It’s a template and guidance document: It provides a structure, example wording and sections that an organisation can adapt for its own AI policy.
It’s aligned with Australian government expectations and frameworks for example ensuring responsible, ethical use of AI.
It covers key elements such as purpose, scope, policy statements (principles), governance & compliance, incident management, review cycles, etc.
